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For nonprofit leaders and social innovators

218 content tips for resumes

Just kidding! Not 218 tips. First tip: don’t include EVERYTHING in your resume.

Yesterday I shared tips for resume design. Today: content.

Recap

I have some pretty strong feelings to share, with the caveat that I am just one opinionated person – other people are opinionated in other ways, so a perfect resume for one hiring manager is just “meh” for another.

Firstly, I usually don’t read cover letters unless the resume is a good one, so be sure that your resume…is a good one.

There are two things I look for when I review job/volunteer applications. 1) The content 2) The layout

What I look for in content

Basically, does it look like you might be able to do the job I’m hiring for? And have you made it easy for me to see that?

A narrative.

A story that shows me how you came to apply for this job. Your previous experiences (work, education, volunteering, workshops/events attended, etc) have a tie to the role you are applying for. The roles I hire for are usually connected to the nonprofit sector, so demonstrating an interest in the nonprofit sector or civil society is mandatory.

If you are trying to change fields or roles, I want to see that you’ve already started that process. Taken a course. Done volunteer work. There needs to be some connection to the current role. Don’t force me to try to make mental leaps and know what’s going on in your head – I neither the time nor the mind-reading abilities.

Transferable skills are relevant, but don’t bullshit me.

I know working in retail or hospitality gives good, relevant experience to many jobs. But don’t try to over-inflate a role with the dozens of things that you were responsible for, or over explain a role unless it’s something that few people have experience with.

Leave out things that aren’t relevant.

When you’re early in your career, it’s tough…you don’t have much to include. But after a few years, some experiences aren’t as relevant any more. I often don’t include the fact that I was a high school teacher. This experience is important to me, but not necessarily for the contracts I’m pitching for. Every resume I send is tweaked to reflect the role I’m applying for, and I expect the same when I hire. Leave things out that might muddy your narrative.

Chronological, or skills-based?

I prefer a vaguely chronological resume that focuses on relevant skills. Again, I want a narrative that leads up to this current role. Do I get why you are applying? Or does it seem you’re likely shipping the identical resume all over the place?

However, if you are early in your career or are changing fields, a chronological resume can sometimes look choppy or disjointed, and doesn’t share the picture you’re hoping to create. In those cases, an way to make the narrative clearer is to lump your experiences into skills the job requires. For example, I’ve done resumes that have sections for “facilitation,” “nonprofit sector experience,” and “project management” that then list relevant experiences.

Headings

Leave out

Career objective. I’ve never understood the use of this. Times change so quickly now–if someone thinks they know where they want to be in 10 years, I’m suspicious that they are deluded or narrow minded.

Include

Relevant experience. This can be divided into work experience and volunteer experiences, but I’m OK with a merged category. Be sure to include personal projects–e.g. I include Quiet Changemaker Project–and course projects if relevant, especially if you’re early in career.

Education. An additional section for professional development is great if you’ve attended workshops, conferences, etc that are relevant.

Maybe include

Personal/professional summary. Sometimes people include a short paragraph that summarizes who they are. Unless this is incredibly well crafted and adds context that your resume can’t explain, leave it out.

Personal interests. This section can help you stand out, make the hiring manager curious. Or it could turn them off. I enjoy vegan cooking, but I’m not going to share that unless I know that’s relevant to the job because I don’t want to be lumped in with negative misconceptions of vegans. Instead, I might add that I’ve taken springboard diving lessons.

Watch your tone.

Keep a neutral, professional tone unless you can find out more from the hiring person (e.g. through Twitter/blogs). Taking a risk with tone is just that – a risk. It could move you to the top of the pile. It could mean you are a quick no. A few years ago I was hiring support for my business, and the job description was written in my person tone. Frank, honest, to the point. Subtle humour. Short, incomplete sentences. One applicant used the same tone for her application, noting in her cover letter that it was a risk. I loved it. She didn’t end up with the job, but it got her quickly into the interview pile. I’ve also received resumes with what seemed like a “braggy” or overly aggressive tone. Those go into the no pile for me (but they may work on others).

One tip to rule them all.

Treat your resume as good design. The best resume is one in which there is nothing else you could take away. Not the one in which there is nothing else to add.

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For nonprofit leaders and social innovators

5 design tips for resumes

Earlier this week I gave some advice to young professionals on resumes and cover letters. I have some pretty strong feelings to share, with the caveat that I am just one opinionated person – other people are opinionated in other ways, so a perfect resume for one hiring manager is just “meh” for another.

I usually don’t read cover letters unless the resume is a good one, so be sure that your resume…is a good one.

There are two things I look for when I review job/volunteer applications.

  1. The content
  2. The layout

I’ll cover content in a later post.

As for layout…

Basically, I want to be able to find information easily. I should be able to scan it quickly and get a sense of you. I want resume sections, job titles and organizations, and dates to be easy to find. I shouldn’t have to dig for information.

I also should find your layout pleasing to the eye. I’m often hiring for workplaces that don’t have the luxury of an art/design department, so it would be great if you can create a nice looking document without a designer having step in.

No spelling or grammatical errors.

I’ve been at fault for this…it can be hard when you’re in job search mode and you’ve looked at your resume hundreds of times. I might be able to let one error pass, but more indicates to me that you don’t have attention to detail.

Everything aligns.

There are no errant spaces before a title or paragraph. If any items like dates are aligned on the right of the page, they are all lined up properly. Again, if things are crooked, it indicates you don’t have attention to detail.

The pages aren’t crammed with text.

You’ll hear from most places that resumes should be 2 pages. This doesn’t mean that to make yours fit you should decrease the margins and fonts and stuff a three page resume into two. Margins should be at least 1″, and it’s OK to play with larger margins (e.g. 3″) to create white space and make it easy to read.

You choose fonts well.

In my resume, I use a sans serif font for the headings, and serif font for the content. Serif fonts have bulges at the end of letters in fonts like Times New Roman, Baskerville, Didot, etc. Sans serif means “without serif” and include fonts like Arial, Calibri, Century Gothic, Futura, etc. Mixing two fonts is totally OK (check out your local newspaper – it’s likely that titles and content are in different fonts).

If you only use one font, use bold OR italics (not both) and perhaps different size for headings.

If you don’t have a good design eye, start with a template found online to guide you.

It’s OK to use fonts smaller than 12 pt.

Your resume (and cover letter) is combined in one (1) PDF with a name that makes sense.

DO NOT SEND YOUR RESUME AS A WORD DOC. What looks good on your computer might show up strange on mine. And be sure to name it through the lens of the organization (not what makes sense when you are saving the resume in your job applications file on your own computer). I’ve received resumes that are names things like “Resume 2013” or “Vanessa res -(2)” or “Managing Director resume”. When I download the resume, these names mean nothing. I might use the name “Trina Isakson Application” or “Isakson – Managing Director Application”.

Unless asked for, don’t send a link to LinkedIn or a website.

Can I take risks with layout?

It’s rare, but I’ve seen resumes laid out in newspaper columns, or with interesting colours. I’ve even seen poetry and clip art. I would say risks are OK if all of the three criteria are met:

  1. The hiring manager is the kind of person who appreciates uniqueness (hard to know, but you might be able to find out via the person’s Twitter/blog).
  2. The risk is directly relevant to the role you’re applying for (e.g. if creativity/design is needed).
  3. The resume is still easy to read.

One tip to rule them all.

Treat your resume as good design. The best resume is one in which there is nothing else you could take away. Not the one in which there is nothing else to add.

Categories
Quiet Changemaker Project

What do you think about the idea of a Quiet Changemaker?

Quiet Changemaker Project Logo

I asked this question in a short survey on this site last fall.

The results have been enlightening, and I want to share some of them with you. It’s great to know that the concept is resonating with people.

Thank you to those who have responded so far! Here’s a peak at some of the responses.

I love the idea of a quiet changemaker! I prefer the term to “leader,” which seems tilted toward extroverts or at least people who want to stand in front of a crowd and give a rousing speech. At the same time, any change I’m making is from my role as a board member, and it’s creeping along at a glacial pace. No instant gratification here.
– Elizabeth, in fundraising at a health care organization/ board member

I think it’s the future. Peaceful, individual change and responsibility is the only thing each of us has control over.
– Janet

The concept of a quiet changemaker resonates well with me. I have (relatively) recently discovered that my passion and mission in life relate to social justice, yet I have always known that I was introverted. But, as in all settings, even the spheres where the topic of conversation is helping people, or making the world a better place for everyone, are dominated by extroverts. As such, introverts like me may find it difficult to find their place and to learn how they can contribute in a way that is safe and comfortable for them. I think it’s important to raise awareness about the quiet changemakers that are out there and help create a space for them to live their missions and passions in a healthy way.
– Paul, social justice student/ researcher/ board member

Nice to have a name to put on this big concept that has been floating around in my head — and a community to boot! Excited to contribute to some dialogue and content about the subject, to see what comes out of the wood work. In my career I work with many extroverted entrepreneurs, often supporting them so much I feel a bit overshadowed and undervalued for my own entrepreneurship.
– Jocelyn, in communications and experiential education

It’s great.  I struggle a lot with the pressure to be outgoing in order to be successful in my line of work.  I feel like the work I do, and excel at, is just as valuable and necessary but far less recognized.
– Alisma

I think it’s a wonderful. A necessary window on how the world works for many changemakers.
– Michael, in labour and political action

I think there are a lot of introverts in community work and sometimes it can be hard to consider that you’re doing “as much good” as the people who get written up, speak out, and generally put themselves more out there. I know there are lots of quiet changemakers and I love the idea of celebrating them and giving them a voice in a new way.
– Virginia

I think this is a great way to identify what’s already a very large group of people in the world and connect them.
– Sandra

I think that this is a great idea. A changemaker is someone who makes change – either through loud and attention-grabbing ways, or in quiet and subtle ways. Either way, a change is a change. As an introvert I am more inclined to go with quiet and subtle ways on to affect change. To thrive in an loud and noisy world is a struggle – which I believe every introvert goes through, has gone through, and will go through.
– Raisa, student

I love it! I often feel so surrounded by extroverts, or folks who I perceive to be driven by ego and comfortable schmoozing and networking. I find this challenging, as I’m often looking for deeper, more meaningful connections but don’t always see this as immediately being rewarded.
– Anna

I think that the term ‘quiet changemaker’ is truly needed. It’s a space that has been overlooked in our extroverted society.
– Rebecca

It’s not a concept often discussed, but I identify with the idea of a Quiet Changemaker. The term in itself offers permission for me to be myself instead of trying to raise my voice to match others’. I used to think that to be a leader, you’d need to be the person at the podium addressing a crowd, but I’ve learned there are many ways to be a leader and change maker. Its taken me a long time to accept the fact that while I am quieter than many people I work with (at a large activist organization) I am both a leader and quiet changemaker. As a quiet changemaker, I like that I can hold space for deep emotions through listening. I like that I encourage reflection. I like that I can help draw out wisdom from teams and transform ideas into action.
– Laura, environmental activist

I know a lot of Quiet Changemakers – I think with the internet we’ve been introduced to these people who may not have had the front-page charisma of so many other leaders and changemakers and that’s awesome. Let’s build a strong commmunity.
– Juliet

I appreciate being acknowledged for being influential even though I don’t shout it from the rooftops or talk in front of assemblies.
– Cindy, in nonprofit capacity building

Categories
For nonprofit leaders and social innovators

When it rains, it pours

I love being semi retired. I like having control over my time. I like downtime, and I like being busy. Paradoxical, I know, but I guess I mean that I like having a strong purpose(s) that drive me everyday, so that I work hard on things that I enjoy, but do it efficiently so that I also spend downtime reading, Scrabbling, etc.

This is abundance I am grateful for, but…it’s abundance. I think that’s why I dug into Outlander book #8 this weekend, indulging in a calm before a stormy week.

Here are some of the things going on for me…

Working on two consulting contracts right now – one involving thinking, strategizing, recommending, manoeuvring delicately; the other involving conducting interviews and qualitative data analysis. Both very interesting, both (broadly) trying to answer the question – how can we engage our community better? And seeking my next gigs.

Board chair for Canadian Women Voters Congress. Trying to onboard new board members, launch our new strategic plan, implement our new website/CRM. It’s a small board, so a lot of hands on -but exciting- work.

Teaching a masters course on nonprofit governance and management. I really savour my time in class every second Tuesday.

Launching the Quiet Changemaker Project. I just sent out a whole lot of emails to contacts that I thought might possibly be interested in the launch of website. This has generated A LOT of response, which is awesome (yay! the project resonates!) but is likewise overwhelming (how am I going to engage with all this support!?). My cup overfloweth and I’m not sure where the towels are.

Volunteering in the municipal election campaign (so far just distributing flyers, which is great for exercise).

Dealing with a STUPID STUPID infected finger. Hangnail gone wrong. It’s been FIVE WEEKS!! Lots of gauze, ointments, bandages, finger soaks. I really could do without this.

Getting ready for kitchen renovations.

Grieving the loss of my cat, who offered a calming presence and lots of cuddles and I miss her greatly.

And then all the little things that are exciting/fun/relaxing/important. Book club. Interview for the Governor General’s Canadian Leadership Conference. Music nights. Visits with friends and family.

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Quiet Changemaker Project

A More Beautiful Question [book review]

Quiet Changemaker Project Logo

One of my favourite questions comes from Shift by Chip Heath and Dan Heath. When looking towards a future, an aspirational future different from the present that currently exists, ask “Where do we already see a glimpse of this?” in order to build on strengths and see opportunities to grow without throwing the entire present away. I use this question in strategic planning, in brainstorming, in much of the facilitation and change work that I do.

So when I picked up A More Beautiful Question by Warren Berger I was hoping for similar gems, plus guidance for asking good questions in various general contexts (e.g. staff feedback, coaching, strategic planning). The book was highly recommended to me, and I went in excited, with high expectations.

One this to know about my lens when reviewing books

When I read, I’m looking for either 1) big ideas 2) interesting conundrums or 3) practical tools.

Overall, the book didn’t meet these high expectations.

Nice: It was full of stories, dotted with questions relevant to very specific contexts. However: Storytelling is not a tool that resonates with me (though I acknowledge it does with many), and many of the questions were too topical to be applied in new situations. After the first few chapters I found myself scanning the book, not reading the book. I wanted fewer stories, more critical analysis of good questioning, more general good practice. Because of my shift to scanning, I can’t say that I can give a very robust critique of individual chapters.

Who would enjoy this book?

If you like interesting stories of businesses or people trying to dig into a situation, and appreciate reading how a specific questions moved that specific situation forward, this book has that galore.

If you haven’t given much consideration to the power of a good question, this book gives you a great overview of a variety of examples in which a powerful question was key to moving a situation forward.

The one gem that I can share…

A good reminder: Depending on your situation and your goals, the best question often starts with one of three phrases:

What if? Why? or How?

Not who, or what, or when, or where (my favourite question above notwithstanding).

Can you give some examples of great questions?

Why, yes I can. I’ve done training in dialogue and civic engagement and have examples of “deep” questions at my fingertips. Here are some great ones from the resource The Art of Powerful Questions by Eric E. Vogt, Juanita Brown, and David Isaacs. I’d actually recommend it as a concise alternative to A More Beautiful Question, in that it meets my book expectation #3 – practical tools.

  • What would someone who had a very different set of beliefs than we do say about our situation?
  • What question, if answered, could make the most difference to the future of our situation?
  • What’s missing from this picture so far? What so we need more clarity about?
  • What’s the next level of thinking we need to do?
  • What’s possible here and who cares?
  • If our success was completely guaranteed, what bold steps might we choose?
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For nonprofit leaders and social innovators

If I can make culture I must act responsibly

A while back I wrote about ranting vs. modelling, and how we can change the minds of others not just through protests and media, but through small actions.

Which is why I love the following quote

Far from despair, the idea that each of us recreates reality with each encounter fills me with a wondrous sense of hope, empowerment and community connection. If there is no absolute truth “out there” by which to create pristine “expert systems” which can somehow solve our problems mathematically; if I am who I am because you are who you are; both of us who we are because they are who they are; if we accept that when we enter into dialogue we both change; if its true we co-create reality, which in turn creates us, then we are called to a new kind of community. If I can make culture I must act responsibly and if I can only ever be part of the creation I must act humbly. (Maureen O’Hara, speaking about the potential of post-modern feminism)

If I can make culture I must act responsibly.

The words we use, the decisions we make, the thought and opinions we hold, the structures we create, the laws we enact, the people we vote for — these are all actions made by people, not amorphous non-human actors, and create our culture.

Our actions today, and tomorrow, as family members, as friends, as members of society, as fellow bus riders, sa fellow tourists, as fellow women, etc. — create our culture.

Creating a new, more just culture, and a new reality, might be a messy process, but an important and beautiful one.

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For nonprofit leaders and social innovators

Test post

Indulge me interwebs.
I’m trying out posting via email, using the Post by email plugin on wordpress. 
<h2>Can I add headers?</h2>
What about links?
<blockquote>What about quotes?</blockquote>

This last line I have a space above. The other lines were all without spaces.

This bit is posted from by text editor. Is the font funny compared to the rest?

It’s actually a few lines. This one and the one above have no spaces.

This one has a space above.

End of test, thanks!